Observed product damage during transport when the delivery is made should be immediately reported using the attached form:

https://www.solar-fox.com/en/transport-information.html?file=files/oneo/documents/misc/EN/Transportdamage-form.pdf

Failure to do so will result in you bearing the costs of the damages instead of the Delivery company. Delivery should be checked upon being received

• Goods delievered via DPD

Visible, external damage

• Completely refuse acceptance or, if the goods are required, note the damage on the roll-out list with the date and time and have it confirmed by the deliverer.
• Check the consignment in the presence of the deliverer and have any damage to the content or missing parts recorded in writing.
• Send the completely filled in damage report and a copy of the delivery note / invoice, with photos of the damage, to Solarfox® within 24 hours after delivery of the goods.
• Damage must be reported by Solarfox® to DPD on time.
• Have the complete shipment in its original condition and don’t separate it until final settlement.

Content damaged – packaging ok

• Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 6 calendar days of delivery.
• Please inform us by phone about the transport damage as well
• The damage must be reported by Solarfox® in due time within 7 days after delivery to DPD.
• Have the complete shipment in its original condition and don’t separate it until final settlement.

• Goods delievered via carrier

Visible, external damage             

• Check the consignment in the presence of the deliverer and have any damage to the content or missing parts recorded in writing.
• Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 24 hours of delivery.
• Damage must be reported by Solarfox® to the carrier on time.
• Have the complete shipment in its original condition and don’t separate it until final settlement.

Content damaged – packaging ok

• Call the carrier and arrange examination of damage immediately.
• Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 6 calendar days of delivery.
• Please inform us by phone about the transport damage as well.
• The damage must be reported by Solarfox® in due time within 7 days after delivery to the carrier.
• Have the complete shipment in its original condition and don’t separate it until final settlement.

More information can be learned here: https://www.solar-fox.com/en/transport-information.html

SOLARFOX® Displays support all leading photovoltaic brands.